GastroMedicine & ENDOSCOPY
Since 2007, GastroMedicine & ENDOSCOPY (GME) as a group has grown to cater for a large population of patients who come from all areas of South-East Melbourne and the entire Mornington Peninsula region extending to Hastings and Sorrento. both Day Hospitals in Mornington and Rosebud have been purpose built for endoscopy, and we cater for a diverse group of patients who have common gastrointestinal conditions, and those with rare pathologies that require astute clinical acumen to make the diagnoses. Our Specialists are extremely well regarded by their peers. Patients who are admitted to our Day Hospitals certainly feel they are well looked after, not only by the reception team, the nursing and anaesthetics staff but most importantly their Specialist. It is the personalised care that each patient receives is the cornerstone of our success.
Our vision at GME is to become the first choice for endoscopy and gastroenterology needs. Professionalism and caring service are the hallmarks that differentiate us.
At GastroMedicine & ENDOSCOPY, above all else, we are committed to the care and improvement of human life. In recognition of this commitment, we will strive to deliver high quality, cost-effective healthcare in the communities we serve. We trust our colleagues as valuable members of our healthcare team and we pledge to treat each other with loyalty and respect.
We are also committed to the continuous improvement and development of our services and standards of care, to ensure that we continue to provide the highest level of medical excellence in every area of our hospitals. Everything that we do, from our patient feedback questionnaires and investment in our state-of-the-art facilities, through to our external auditing processes and accreditations, is to ensure that we stay at the forefront of world-class private healthcare.
Our behaviour in the workplace is guided at all times by the values chosen by GME staff and leaders. Our Values underpin the entire way we do business. Our values include:
- Staff Engagement
- Blame Free
GastroMedicine & ENDOSCOPY employs an independent infection control specialist, who works alongside the staff to ensure best practices in maintaining infection control are upheld.
At GastroMedicine & ENDOSCOPY, our priority is to ensure that patients are cared for in a way that is completely safe, effective, efficient and fair, and our aim is to provide high quality clinical service that meets our clients’ needs. Clinical Governance is, at its core all about being accountable for providing good, safe care to patients and is fundamental to continuous improvement in patient safety.
To GastroMedicine & ENDOSCOPY, clinic governance includes elements such as:
- Clinical Audits
- Risk Management
- Clinical effectiveness
- Staffing and staff management
- Patient and public involvement
- Education and training
The Chief Executive Officer has overall responsibility for the quality of care provided to patients by the hospital, but is supported closely by the General Manager, the Director of Nursing and a number of focus groups that oversee the development of the elements above.
We are always keen to have our patients heard, and we carry out regular monthly feedback questionnaires to ensure this.
We are also proud to maintain our exceptional record when it comes to clinical incidents thanks to the work of our team at GastroMedicine & ENDOSCOPY.